Returns Policy

Returns Policy main image Returns Policy image


At valuePETS we offer a 30 day* money-back guarantee (less original shipping costs ie. the actual original cost for us to send your purchase to you) provided the entire product (including all accessories, instructions, warranty card etc) is returned unused and in the original undamaged box/packaging. We reserve the right to charge a 10% restocking fee or refuse the return if the items are returned incomplete or damaged in any way. Except in cases where the product was shipped in our error or was considered to be faulty on arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to us here at valuePETS.

* Effective from date of receipt


Procedure for Returns and Exchanges

We can be contacted by sending an email:


  1. Please contact us and let us know about the issues concerning the order or product.

  2. Upon receiving a return or exchange reference number, please label and post back the items to the below address: 

    Returned are items are to be sent to:

    PO Box 2194
    Wellington Point  QLD  4160
  3. Once we receive your item/s, we will send you an acknowledgment. Providing the items arrive in its unused, original condition, including intact packaging as received from us.  Refund or exchange will be processed.

  4. Refund or exchange will be processed within 2 business days.

  5. Refunds will be processed using the original tender type. Credit Card refunds will be processed against the original card details (the exact card used to make the original purchase).  Paypal refunds will be refunded back to the original Paypal account.  Bank deposit payments will be paid back to bank account as soon as BSB and Account details are supplied to us.